Terms of Service | 971 Global F.Z.E

These terms apply to services supplied by 971 Global F.Z.E. They sit alongside our Refund and Cancellation Policy, our engagement and billing page, and our Privacy Policy.

1. The contracting entity

Services described on this website are supplied by 971 Global F.Z.E, a Free Zone Establishment with limited liability, registered with the Free Zones Authority, Government of Ajman, United Arab Emirates.

Legal name: 971 Global F.Z.E
Legal form: Free Zone Establishment, Limited Liability
License No.: 43239
Registration No.: 43239
Issuing authority: Free Zones Authority, Government of Ajman
Registered address: F1-227-OaaS - 03-C, Al Jurf Building - F1 Block, Ajman Free Zone, Ajman, United Arab Emirates
Makani No.: 5198713058
General email: hello@971global.com
Billing email: pay@971global.com

In these terms, "we", "us", and "the company" mean 971 Global F.Z.E. "The client" means the party that engages the company for services.

2. Scope of services

The company holds a trade license covering the following activities, and the services we offer are limited to them:

General Trading Import and Export
Computer Systems and Software Designing
Information Technology Consultancy
Commercial Brokers
Other information technology and computer service activities

Commercial brokerage is limited to the introduction of buyers and sellers of goods and to support for the commercial terms of trade transactions. The company does not provide financial intermediation, investment advice, securities dealing, money transfer, payment processing, insurance, real estate agency, or any other regulated financial service. Nothing on this website is an offer to supply a service of that kind.

Requests that fall outside the licensed activities are generally declined, or referred to a party licensed for the work.

3. How an engagement is formed

An engagement usually takes shape in three steps. We discuss the requirement and issue a written proposal. The proposal is developed into a scope of work that sets out the deliverables, the schedule, the fees, and the assumptions the estimate rests on. The engagement begins once the client accepts that scope of work in writing, which may be by email, by signature, or by another written confirmation that identifies the scope being accepted.

Conversations, estimates, and draft proposals are not by themselves an engagement, and no work is charged for before a scope has been accepted in writing.

Where a separately signed agreement between the company and the client covers the same subject matter, that agreement takes precedence over these terms for the engagement it governs. Otherwise these terms apply.

Changes to an accepted scope are generally handled by a written change note recording the revised deliverables, schedule, and fees, agreed by both parties before the additional work starts.

4. Client responsibilities

Delivery depends on the client's input, and clients are asked to provide the following:

Accurate and complete information relevant to the engagement.
A named point of contact with authority to give approvals and decisions.
Reasonable and timely access to the people, systems, data, accounts, and premises the work requires.
Any third party licenses, permissions, or consents needed for the company to carry out the work.
Confirmation that the client holds the rights to any material it supplies to us.

Where these are delayed, the schedule is generally adjusted to reflect the delay. Where a delay causes work already performed to be repeated, the additional effort may be charged, and this is discussed with the client before it is invoiced.

5. Fees, invoicing, and payment

Fees are set out in the accepted proposal or scope of work. No fee arises outside what has been accepted in writing, other than by an agreed change note.

Invoices are payable within 14 days of the invoice date, which we refer to as net 14, unless a different period is agreed in writing. The billing currency is confirmed in the accepted proposal and stated on each invoice.

Card payment and bank transfer are both accepted. Charges applied by the client's own bank or card issuer, including intermediary bank fees on international transfers, are generally borne by the client.

Where an invoice remains unpaid after its due date, we may pause work on the affected engagement after giving written notice, and resume once the account is brought current. Withholding payment of an undisputed invoice is not a basis for the company to be held to the original schedule.

Billing questions are welcome at any time at pay@971global.com, and we would rather resolve a query directly than have it reach a dispute. Cancellations and refunds are dealt with in our Refund and Cancellation Policy.

6. Value added tax

The company is not currently registered for value added tax in the United Arab Emirates. Its taxable supplies fall below the mandatory registration threshold. Invoices are therefore issued without VAT and do not carry a tax registration number.

Should registration become mandatory, invoices issued after the registration date would reflect VAT at the applicable rate, and clients with an active engagement would be told before that takes effect.

Taxes, duties, or withholdings that apply in the client's own jurisdiction are generally the client's responsibility, and quoted fees are exclusive of them.

7. Intellectual property and ownership of deliverables

Each party keeps ownership of the intellectual property it held before the engagement, and of anything it develops independently of the engagement.

Deliverables prepared specifically for a client under an accepted scope of work are assigned to the client on receipt of full payment for that engagement. Until payment is received in full, the client holds a limited license to review and evaluate the deliverables, and not to use them in production or to distribute them.

Methods, tools, frameworks, libraries, templates, and general know-how that the company brings to the work, or develops for general use, remain the property of the company. Where any of that material is embedded in a deliverable, the client receives a non-exclusive, perpetual, worldwide license to use it as part of that deliverable.

Third party and open source components carry the license terms of their own suppliers, and those terms are identified in the deliverable documentation where they apply.

We do not publish a client's name, logo, or the details of an engagement without written permission. Where permission is not given, any reference we make is limited to a general description of the type of work.

8. Confidentiality

Each party treats the other's non-public information as confidential, uses it only for the purposes of the engagement, and discloses it only to people who need it for the engagement and who are under obligations of similar effect.

These obligations do not extend to information that is already public through no breach of this clause, was already lawfully held by the receiving party, is independently developed without reference to the disclosed information, or is required to be disclosed by law, by a court, or by a competent authority. Where a disclosure of that kind is required, the other party is told in advance where it is lawful to do so.

Confidentiality obligations continue for three years after the engagement ends. On written request at the end of an engagement, confidential material is returned or deleted, subject to records the company is required to retain by law and to copies held in routine backups that are overwritten in the ordinary course.

9. Warranties and disclaimers

The company warrants that services are performed with reasonable skill and care, and by people with the experience the work calls for.

Services are delivered on a reasonable efforts basis. The company does not warrant any particular commercial result, and gives no guarantee of revenue, cost saving, market position, transaction closing, regulatory outcome, or return on investment. Estimates of effort and duration are estimates and not fixed commitments unless the scope of work says otherwise.

Software and systems are not warranted to operate without interruption or to be free of every defect. Third party products, platforms, and services referenced or integrated in the course of an engagement are supplied under the terms of their own providers, and the company is not responsible for their availability, pricing, or performance.

Where a deliverable does not correspond to the accepted scope, clients are asked to tell us within 14 days of delivery. Correction of the deliverable within a reasonable period is the primary remedy in that situation. To the extent permitted by applicable law, all other warranties, whether express or implied, are excluded.

10. Limitation of liability

Nothing in these terms limits liability that cannot be limited under the law of the United Arab Emirates, including liability for fraud or for fraudulent misrepresentation.

Subject to that, the total aggregate liability of the company in connection with an engagement, whether in contract, tort, or otherwise, is limited to the fees paid by the client to the company for that engagement in the six months preceding the event giving rise to the claim.

Neither party is liable to the other for indirect or consequential loss, or for loss of profit, loss of revenue, loss of anticipated saving, loss of business or opportunity, loss of goodwill, or loss or corruption of data, however arising.

Claims are generally raised in writing within twelve months of the party becoming aware of the circumstances giving rise to them.

11. Term, suspension, and termination

A project engagement runs until the accepted scope of work is complete. A retainer runs from month to month until it is ended.

Either party may end a retainer by giving 30 days written notice. The notice period is served and invoiced in the ordinary way, and work continues during it unless both parties agree otherwise.

Either party may end a project engagement on written notice where the other is in material breach and has not corrected the breach within 15 days of being told about it in writing.

The company may suspend or end an engagement where an invoice remains overdue after written notice, where continuing would place the company outside the activities it is licensed for, or where continuing would conflict with applicable law or sanctions.

On termination for any reason, work delivered and accepted up to the effective date is invoiced in full, together with third party costs the company has committed to on the client's behalf and cannot cancel. Amounts already paid for work not yet performed are treated under the Refund and Cancellation Policy.

The clauses covering intellectual property, confidentiality, limitation of liability, and governing law continue to apply after an engagement ends.

12. Force majeure

Neither party is responsible for delay or failure in performance caused by events beyond its reasonable control. Events of that kind include natural events, fire, flood, armed conflict, civil disturbance, epidemic, action or restriction by a government or authority, sanctions, and failure of power, telecommunications, internet, or cloud infrastructure that the party does not operate.

The affected party is asked to tell the other promptly and to take reasonable steps to limit the effect. Where the event continues for more than 60 days, either party may end the affected engagement on written notice, and work delivered up to that date is invoiced as described above.

13. Governing law and jurisdiction

These terms, and any engagement formed under them, are governed by the federal law of the United Arab Emirates.

The courts of Ajman, United Arab Emirates have jurisdiction over any dispute arising out of or in connection with these terms.

Before proceedings are started, parties are asked to set out the matter in writing to the other party and to allow 30 days for a discussion in good faith. This step is not intended to prevent either party from seeking urgent interim relief where it is needed.

14. Amendments

These terms may be updated from time to time. The version published on this page when an engagement is formed is the version that applies to that engagement, and later changes are not applied retroactively to a scope of work already accepted.

Where a change is material and an engagement is active, we tell the affected client in writing. The date at the top of this page records when the current version was published.

15. Notices and contact

Notices to the company are generally given by email to hello@971global.com, with billing notices copied to pay@971global.com, or in writing to the registered address set out in section 1.

Notices to a client are given to the email address recorded in the accepted proposal or scope of work.

A notice sent by email is treated as received on the next business day in the United Arab Emirates.